Help Center & Customer Support
Extel Mobile Phone Trading LLC – UAE
Extel Mobile Phone Trading LLC operates a direct-contact support model through its physical service hubs and WhatsApp lines. For technical support, repair updates, or warranty assistance, please use the contact options below.
1. Official Support Contacts
- Email Support: info@extelmobiles.com
- Main Customer Service (Dubai): +971 55 563 2219 / +971 4 294 5588
- WhatsApp Support (Fastest for Repairs): +971 4 294 5588 (Main) / +971 55 100 6601 (Karama)
2. Regional Help Points (Walk-in Support)
For hardware-related issues, visiting a physical service branch is recommended.
- Dubai – Deira (Head Office Support): Al Murar area, near Hyatt Regency. Suitable for major repairs and Extel-brand tablet servicing.
- Dubai – Karama: Located in the Karama Center area (near Lulu Supermarket). On-site technicians available daily from 10:00 AM – 11:30 PM.
-
Ajman Help Points:
Inside Nesto Hypermarket (Industrial 2, Mushrif, and Al Jurf branches).
Phone: +971 50 138 5092 -
Abu Dhabi Support:
Located in MBZ City (ME11).
Phone: +971 55 419 0759
3. Support Checklist
Before contacting support or visiting a branch, please ensure you have:
- Your Invoice: Required to verify warranty eligibility.
- Serial Number / IMEI: Available in device settings or on the product box.
- Data Backup: Back up your device before repair submission. Devices may be reset during testing.
4. Social Media Support
If you are unable to reach the support team via phone, you may contact them through:
- Facebook: Extel Mobile UAE
- Instagram: @extelmobileuae
Important:
For faster resolution of repair or warranty issues, visiting the branch where the device
was purchased is highly recommended.