Privacy Policy

Extel Mobile Phone Trading LLC

Summary

Below is a summary of some of the main terms of this privacy policy:

• Use of our website is strictly subject to this privacy policy. If you do not agree to its terms you must not use this website.
• We may collect different types of personal information about you when you use our website and services including your name, email address and postcode.
• We may use your information to process an order you place through our website.
• We may tell you about our other products and special offers that you may be interested in.
• We will share your information as required by law with Police Forces, Insurance Companies and other Public Agencies subject to the correct legal requests being undertaken by these bodies.
• You can ask us any questions about your personal information at any time by emailing: info@extelmobile.com

The Information We Collect and How We Collect It

When you use our website or any of our other services we may collect personal information about you. The type of personal information we collect will vary depending on the services you are using.

We need to collect your details in order to contract with you for the contractual purchasing and sale of mobile devices through our website. We need basic details in order to make payment and transfer funds to the correct bank accounts and postal address. In order to ensure that we are fulfilling our legitimate business interests and satisfying your requirements we may also need to contact you on periodic basis to help us review or improve our services to you the customer. Legally, it is mandatory to keep financial records for seven years in order to meet the requirements of tax department.

• Your email address, name, telephone number, address and bank account details to process an order to sell or purchase your mobile device;
• Your email address if you register to receive our email newsletters.
• Your name, phone number and other personal information if you call our customer services team or pledge an order to our website;
• Details of your visits to our website and how you use our services through the use of cookies. Please see our cookie policy for more information.

In all other instances where we collect your personal information, we act as a data controller.

How We Use Your Information

• To improve our services: We may use your personal information to help us understand how people are using our website and services so that we may improve them. Additionally, if you have provided your consent for us to do so, we may contact you by email, online, or via the phone to ask you for feedback on your experience of using our website and services. We keep this information for a maximum of 3 years.
• To fulfill an order you have placed: If you place an order to recycle or purchase a mobile device through our website, we will collect your personal information. We will also use your personal information to track the progress of the order you have placed. We keep your bank account details for 48 hours after you have placed your order. We keep other personal information for a maximum of 12 months.
• To help you with a customer services enquiry: If you contact our customer services team, we will use your personal information to communicate with you and help sort out your enquiry. We keep this information for a maximum of 12 months.
• To tell you about our products and any special offers that may be of interest: When you provide us with your personal information we may ask your consent to use it to send you additional information on other products and special offers that may be of interest. Unless you tell us otherwise, you are agreeing that we can use it for these purposes. We keep this information for a maximum of 3 years. You can easily unsubscribe from our emails.

You can find out more about this, as well as information on how to turn off cookies, or change the cookie settings on your browser, by reading our full cookie policy.

You can stop receiving these ads at any time by emailing us at: info@extelmobile.com

Changes to This Privacy Policy

We update our privacy policy from time to time so we suggest you review it each time you provide any personal information. Any changes we may make in the future will be posted on this page and, where appropriate, notified elsewhere on the website.

How to Contact Us or Make a Complaint

If you have any questions or comments about this privacy policy then please write to the Data Protection Officer at the registered address or email: info@extelmobile.com